Solar energy company
UnclaimedBetter Earth Solar
00 Likes
Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
Onsite services
Don't do it! I read the bad reviews about better earth before I signed the dotted line, but my salesman contact Zach Hathaway assured me he would make sure none of those complaints happened to me. Lies! He said whatever he could to get my money. As soon as better earth screwed up my install, he said there was nothing he could do to help me. My panels were installed in April. Immediately they looked horrendous from a curb appeal standpoint. They tilted the panels instead of laying them flat. And the backs of the panels are facing the front towards the street! Right on the front of the house! They NEVER told me they would be tilted. Not to mention, this is Florida and I live 2 miles from the beach, so when we get a hurricane, how are TILTED panels supposed to sustain hurricane winds??? Of course I called better earth to have them fix this. That was 6 months ago. They just got back with me today! They want ME to pay $10,000 to remove the tilts to make them flush to the roof. They want me to pay for THEIR mistake!
There is a reply from better earth listed under this review. I just want readers to know Better Earth has NEVER contacted me to address the problem!
I had an incredible experience with Better Earth! Living in Florida, my contacts, Ryan and Marshall, were absolutely amazing. They patiently answered all my questions and were always available for me. From start to finish, my experience with this company exceeded my expectations.
The installation team was top-notch, and the customer service representatives on the phone were both attentive and proficient. I’m thrilled to share that I received approval from the city inspection, and I can’t wait to start seeing the savings on my first bill with them.
If you’re thinking about going solar, look no further. Better Earth is the company to choose. They have my highest recommendation!
