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Wheelchair accessible entranceWheelchair accessible parking lot
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Not happy / not solid brass
I spoke to Mike he said he was the owner I asked if the brass rings were solid brass he said yes and that they manufacture their products on site.
the package arrived and they are marked made in Taiwan. The brass rings are not solid brass they are hollow.
Two untruths.
I will never buy from them again.
(gloucester, MA)
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After leaving this review I was contacted by phone by the same mike who began arguing his case and over-talking me.
I had to strongly interrupt him to say he should not have started his conversation off fighting.
I suggested that he started rather with the following: “we have just noticed a negative review and would love an opportunity to make it right. I’m sorry for inturrupting your work day but is there anything we can do to make this order right for you?”
That phrasing would have made a huge difference when I first answered the phone.
He eventually changed to a more polite and apologetic interlocutor.
He refunded my small order but reiterated his sales pitch about being s USA “fabricator” with 40yrs in business.
My product was bagged with a label “made in Taiwan.” As a buyer, it seems that Taiwan is the fabricator.
Synopsis: I spent money on a box of flimsy tubular brass rings from Taiwan when I expected solid rings fabricated in USA. I don’t have the heart to throw them out but am frustrated to see them sitting here in the shop day after day. I write a review as to their quality and find myself in a argument with the company. I chose to calmly encourage the man to speak politely even though his behavior made me furious and defensive. In the end the man changed his demeanor and politely offered to refund me. I accepted only after asking if could sell me an alternative product solid product that I would pay additional money for. He did not have an alternative.
I have spent a fair amount of time on this and do not want to be contacted AGAIN if there is something mike doesn’t like about my addendum to my initial review.
We will make our own rings here in the shop out of braised copper heated in zinc (brass in an alloy) or via sand casting.
I must get back to my work for my customers.
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This is rediculous. After this last exchange with mike he chose to mail me a printout with definitions of my terms “solid” from “a metallurgists point of view”
This is pedantic and misses the point.
My family member is prominent metalurgist, and it would be foolish to begin this petty schoolyard debate. I WAS your customer. You product is not solid USA made product. It is hollow Taiwan and the rings are wavy. It is not a good product I can use.
Stop calling me to argue and stop sending me mail to argue your point.
