Olivia Vermonnea month agoFrom
The employees here were super nice, but it felt like being mugged by a friendly person. Our car was stolen and police located it at this lot. We came by that night and they said to come back next day (another $60 for another day). We waited over 3 hours at the gate for them to release our car, and were charged an extra $100 because it was a Sunday. No discount even though police reported it stolen, alright, but paying $435 to retrieve a stolen car feels predatory. Good luck to any poor future saps stuck in this situation
T Ha month agoFrom
Broke down on side of the freeway in the early morning on my way home from work. I called at 2:45 am and was given a eta of 3:50am. Never received a confirmation call or text message. So I call back at 3:50am and was then told4:30am driver shows up and tells me he can’t take me home and he’ll take me to the next freeway exit because he’s the only driver working right now. I asked why he didn’t tell that to the aaa dispatch when he first got the call. And why not the second time when they called him to get a time of arrival of 4:30am. He said “do you have a problem “ like he was about to fight me. I asked him to leave.Crazy world, very unprofessional rude and aggressive manner. Will not ever use this company .
Felix Cotto Nazarioa month agoFrom
Terrible customer service. Got my car towed by this company, I called and was told the fee was $350 (insane). I get to the location and give my ID and card for payment and then I'm told it's actually more. Then the guy proceeds to enter the location leaving me waiting outside for more than 20 minutes for no reason.
