Beware of Care Ambulance Services in Buena Park, CA. My experience with this service has been horrible. First of all, for a simple transport from our doctor's office in Anaheim to St. Jude's Hospital in Buena Park, they billed us $1,642. While our primary insurance took care of all but $424.09, they failed to bill our secondary insurance for the balance. And then, to our surprise, they threatened to send us to collection because they told us that the secondary insurance payment was taking too long to pay the claim. Even after they received the remaining amount, we received another threatening letter.
Please also note that the City of Buena Park has a policy of sending out paramedics for even simple ambulance transports, and they billed us for this "service" separately in the amount of $300.00. We were told by both our primary insurance company and our secondary carrier that they do not normally pay for these accompanying trucks. While the City of Buena Park sells insurance to cover these "services", that insurance may not be available to surrounding cities like ours. In my opinion, this is a scam by the City of Buena Park to line their city coffers, and Care Ambulance is a participating partner.
