Quality has dropped off in the last couple months. I come here often. The last 3 times I’ve ordered a breakfast meal the chicken filet is flat and really hard. This last time was the last straw for me as it was basically too hard to even eat it.
I noticed quality becoming inconsistent this year and its just gotten worse to where I won’t be coming back to this chick fil a. With the price increases and lower and inconsistent quality it just doesn’t make sense to eat here.
I am writing to express my utter disappointment with the service and management at this Chick-fil-A location. Despite the brand’s esteemed mission to deliver exceptional service, my recent visit was nothing short of a failure on multiple fronts.
Firstly, the service was abysmal. Not only was the staff unhelpful, but they also failed to provide the basic support one would expect from an establishment renowned for its customer service. ANDREA, who was supposed to be the acting supervisor, was particularly ineffective. When I raised my concerns, she dismissed them outright, stating there was nothing she could do. It was evident she was either unaware of her responsibilities or simply indifferent to them.
Furthermore, my attempt to seek assistance from customer service was met with condescension. Instead of addressing my legitimate concerns, Michelle chose to lecture me, which only added to my frustration. It is appalling that representatives tasked with resolving issues would choose to patronize customers instead.
The overall experience left me feeling as though I was at a McDonald’s rather than Chick-fil-A. The lack of professionalism and the complete disregard for customer satisfaction was shocking and unacceptable.
This establishment has severely damaged my perception of Chick-fil-A, and I will certainly not be returning to this location. It is disappointing to see such a reputable brand being undermined by incompetent management and staff. I strongly urge a thorough review and overhaul of the service standards at this location to prevent further erosion of customer trust and loyalty.
