Achilles Yanez12 days agoFrom
Some of the drivers are very nice, but others are just plain rude (they make a mess and live trash cans toppled over). Call to complain, no response from supervisor. Not sure if they are under the supervision of the city any longer but will take the issue to city board.
Cynthia Vassar12 days agoFrom
I paid for a 40 cubic container and on the day if delivery thay call me only offer me 30 cubic unit. They take your money and dont know their own inventory so then your suppose to take whats left over and not what was promised. IT's the Old Bait and Switch concept.
Janine Hinrichs12 days agoFrom
What s nightmare this company is. The actual collection guys are great, the office staff is another story all together. It doesn't matter what the problem is, your 100% wrong and they are 100% right. Among the many problems I have had with Burrtec since they took over trash collection in San Bernardino, the worst is proving to the office that I had the payments on autopay with Chase Bank. I sent them statements proving that the billing was paid and paid on time every single month without fail. They don't care, they didn't even bother opening my email, just sent my account to collections and threatened to put a lien on the properties that I had already sold. Then after months of calling and dealing with them, they finally tell me they are going to "take care of it". They can't admit they were wrong about anything, they are going to "take care of it" as if they are going to wave the charges or something, not finally going to clean up their piss poor accounting because I proved my payment history. I have had more trouble dealing with Burrtec on my 2 apartment buildings than all the other utility companies combined, times ten! They ALL NEED RETRAINING IN CUSTOMER SERVICE. Sometimes the customer is RIGHT! AND SOMETIMES BURRTEC IS WRONG!!!!!!! Get over yourselves and pay attention to the customer and their proof. Good luck people. I'm outta here! Thank God!
