Kecia Kvalheim23 days agoFrom
Great people to work with.
Carol Pearce23 days agoFrom
We purchased our home in Sonora 5 years ago. The septic tank failed inspection and had to be replaced as part of the purchase. This was done before we moved in and we were not here during the replacement. After moving in we quickly noticed a horrible smell all day but was much worse early in the mornings and after sunset. It smelled as if we lived next door to a sewage treatment facility and or had a rotting animal carcass very close by. One morning I decided to find the culprit and discovered it was coming from near the location of the septic tank. Here I found a large area with a whitish powdery looking substance where the odor was strongest. Apparently this was contents from the old tank left within 30 feet of our home. Here I also discovered large pieces of the old septic tank left scattered. Under these large pieces was more of the white substance and the smell was disgusting. I immediately called El Dorado and told them about this. I wanted to speak to a manager or owner but after telling of my situation the woman who answered the phone said she would have someone call me. I called back a few times after not receiving that promised call and to this day have never spoken to anyone in management from El Dorado Septic. Every year after the rains more remnants are discovered. Last years rain uncovered a very large sharp piece which was exposed near where I have to walk to get down the hill. I again called because this piece needed to be dug out and removed. I have easily disposed of a garbage can full of pieces and the larger pieces were taken to the dump. We are having our tank pumped of course by a different company and to save money I uncovered the lids. What did I discover yesterday? More pieces of the old tank thus prompting the writing of this review. If this was only an issue from 5 years ago I would never have written this but because this in ongoing and my most recent phone call just months ago I feel it is needed to warn others to not use this service. These pieces are not small and should have been removed during the replacement.
Matthew Orth23 days agoFrom
After using their porta-potty service for a year @$150 a month I decided to look into nicer Porta-Potty structures than El Dorado septic services offers. When I found a nice porta potty to purchase online I called eldorado to find out if there would be any discount in servicing my own unit versus renting theirs as I have for the past year. I was told that it would be $55 per clean out. When I asked why it was more per month then I was paying to rent their unit which was cleaned 4 times a month the salesperson Stacy had no explanation. In fact she glaze right over that point end seems to have no common sense and relating to my complaint of their pricing structure. I spoke with the manager Renee and she was no help either. As it turns out Foothill septic services has nicer units and I'll be doing business with them from now on. They could have exercised a little common sense and kept a long time customer. Instead I had to explain to them why their pricing structure lacks common sense as if I was trying to teach a three year old that very concept.
