El Pollo Loco

Primary Location

Main location4405 S Avalon Blvd Los Angeles California 90011 US(323) 846-8488

Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.

Amenities

Offerings

Healthy optionsVegetarian optionsSmall platesComfort foodQuick biteLate-night food

Payments

Credit cardsDebit cardsNFC mobile payments

Service options

Dine-inDeliveryTakeoutOnsite servicesDrive-throughCurbside pickupNo-contact delivery

Children

Good for kidsKids' menuHigh chairs

Parking

Free parking lotFree street parking

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Customer Reviews

3.1

3 Reviews

Dywanna Drummer14 hours ago

From

They said they accepted the hot food program, but my their card machine was broken. Thank GOD a friend (Kayla) was in there. She was returning her food because it was hair in it. That made me check mine, which was cold to touch😳

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Rodolfo Luna14 hours ago

From

I waited a day to write this review so my frustration will not take over. I been going to this location a few times. Gabriella the manager ( she said she was) made it difficult. Customers before and after me were very upset that their orders were messed up. There were 9 in total including myself. I ordered a quesadilla just cheese and tortillas but the burrito tortillas. Other locations sell them to me no issue as she did. When I got my order it was wrong. I received the chicken avocado quesadilla with salsa which was for my 5yr old daughter. She got upset and argued with me that I didn't order that, they don't sell quesadilla with just cheese. I asked how much is the price for quesadilla with just cheese. $2.50. and chicken avocado quesadilla is $9.19. I seen she was frustrated and asked me to wait. To make it simple I asked if I can get two quesadillas with just cheese then since she over charged me. I asked if my regular tortillas can be cooked not microwaved because they're raw. They cooled one tortilla but gave me back the order and another tortilla was still uncooked. I went back 4 times and waited for my 2nd quesadilla for 15 minutes. She was upset that I went back and told me it was policy not to cook the tortilla only microwave. I Kindly mentioned you did one tortilla why not the 2nd and the chicken avocado quesadilla is well cooked and browned so why not my plain tortilla. Not only that but she was a bit rude not letting me finish my sentence so I asked three times to please let me finish. The tortilla was left on the counter for about 10 minutes. Another employee put on gloves and was ready to brown the tortilla when she told him no. I mentioned to her I understand that you're frustrated, it's busy, a lot of messed up orders but if your policy is not to brown regular tortillas then give me my money back for the other quesadilla that's raw since you cooked one. If it's policy then you should of never did half the job. Other pollo locos have no issue. She did give me a difficult time and I ended up losing money over her behavior/attitude. Honestly I didn't yell or make a big scene it was just conversation where the security seen and just say there as he noticed no big deal. However I did end up leaving all my food there on the table, lost my appetite because I felt like she did something dirty to my food after the discussion. I wish it could of been handled better. Honestly I will not go back to this location due to that type of behavior. Big thank you to the workers in the back though for working hard and dealing with the high attendance of the customers. A refund would of been nice but I'm not sure how to go about it or let me get my meal that I paid for. And to be honest who knows if it really is policy not to cook plain tortillas only microwave it?.

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Antonio Jasso14 hours ago

From

I ordered a chicken tortilla soup and i regret it. The taste is awful and they just used chicken that is left in the table after cutting it, chicken skin and some bones too. The Campbell from a can tastes better than this. I had to actually add, lemon, salsa and a bunch of onion and cilantro to make it taste a bit better. Why did I do this? Friendly staff.

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