Very happy with the experience from start to end. Alex is very knowledgeable and help me to understand much better the entire solar process. He answered all my questions and had all the numbers down for an easy decision. Honest estimate, no unnecessary upsell, very professional company and great customer service! 100% recommended!
Everything about our experience with Electricare’s design and installation of our home’s solar system was 5 star! We began the journey in late May by contacting Dan at Electrum, the company tasked with running SCE’s Solar Marketplace. They served as our advocates in obtaining three customized bids, quickly responding to our question, supporting us in adjusting our bids to fit our needs and finances, and checking in with us throughout the selection and installation processes.
We chose Electricare to be our installer. They were local and we heard great things about their customer support, responsiveness, professionalism, and their tireless efforts to plow through the local and SCE red tape to get our system installed and activated in a timely manner. They lived up to all of that and more!
Electricare contacted us in early June and within a week, completed a site inspection, created a great proposal and started the process of SCE and city approvals. Installation began in early July with a main electrical panel replacement, which took one day, followed the next week by the panel and solar system installation which also took one day. The city quickly signed off and SCE granted Permission to Operate (PTO) two weeks later!
All along the way the Electricare team was actively supporting us. They were extremely professional, sensitive to designing a system that met both our electrical and esthetic needs, communicated often with us, provided us tips and insights for using and maximizing our solar system, extremely neat in their work, and careful to make sure the installation, conduit, and boxes matched our paint color and did not detract from the look of the house or roof. They even repaired a paver stone which was accidentally damaged during the installation.
The caring, friendly, and professional attitude of the Electricare team was clearly seen in our interactions with each member of the team starting with Arlene who was our constant link with Electricare, keeping us informed every step along the way. She was on top of everything, even anticipating our questions ahead of time and calling us with our answers before we even asked!
This level of customer care continued with Alex, the company’s COO, who did the sight inspection and designed our system and even gave me a great tip on how to insulate the attic access in the house to prevent heat and cold from entering the house. Chase, who took care of the main panel replacement, and Sean, who took care of the system hook-up and wi-if programming, were great to work with and showed the same customer service we were already experiencing. We were also impressed with Brando, Julio, and Junior who installed the panels for their focus on a quality installation and making sure there was no damage to the roof or house and that the worksite was completely neat and clean when they left, and with Allen, who stopped by to make sure the electrical was installed well and that we were pleased with the work. And finally, to Eddie, Electricare’s CEO, who clearly sets the tone for the company and the team, called after we received the PTO to make sure we were pleased with the installation, follow-up with any loose ends, and to walk me through powering up the system.
We could not have been happier with the entire process and were extremely pleased with how quickly it all came together. It is all thanks to the team at Electrum and Electricare!
While we have not yet received our first SCE bill, we can clearly tell that we’ve made the right choice both through the production data we see on the system’s app and through a quick look at a week’s worth of data on our SCE account page showing how much electricity has been received (consumed by us) and delivered (excess electricity produced and sent to SCE).
Thank you Electricare!
