They towed my girls Mercedes off a residential house that she had permission to park it there by the owner. But once she wouldn't sleep with the guy who rents the property HE called his lady friend at emerald towing and asked her to have it towed and when we found out he had a friend tow it illegally I asked the lady in the office if she knew ken Gurley , she lied and said no !! They were going to steal the Mercedes from her cause they new she couldn't afford to get it out of impound Stay away from this place the people are very shady , and crooked