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Main location1692 Saratoga Ave Suite 98 San Jose California 95129 US(408) 252-7821
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Amenities
Service options
DeliveryOnsite services
Accessibility
Wheelchair accessible parking lot
$19.10 to pack a package for me?!
I had the label purchased and printed but didn’t have the right box for the item I was shipping. Box was $2.75, bubble wrap $3.99. Older lady (I think manager) helps me and I show her my prepaid label, she says oh, we can pack it for you, you don’t need to buy all these items. I’m surprised and thankful because I’ve already paid a lot to overnight ship my item.
Then she rings me up for $19.10 for packaging it and says “it’s the same price as purchasing the items” (which it’s definitely not, would’ve been closer to $7). I forgot to bring my tape with me, otherwise I would’ve done it myself. Communication felt dishonest. If I wasn’t in a rush I’d go elsewhere.
Had been to this FedEx location a few times. Staffs are ok, they usually will not offer to say hi first when you walk in. Unlike other stores, I feel more welcome to be greeted when visiting other stores.
Overall rating is average. I would give more stars if the staffs are more customer service oriented.
