Ana Luz Azpeitia2 days agoFrom
Got a call confirming my car was ready. Showed up and waited in line to pickup my car for 45 minutes just to get my keys and go. A waitlist or ticketing system may help manage the disorderly line that forms waiting just to speak to an attendant at this time of day. Rude people cut the line with no car for others and get service ahead of those who wait in line.
Eliot V2 days agoFrom
Worst service, was told it would only take two hours and ended up being 5 hours for an oil change and two new tires. I went to check on it and saw the mechanic just standing there smoking. After the long wait I was then told my car was couldn’t start it was just clicking and that they tested it and it had a bad battery. I had no prior problems with the battery. They tried to have me buy a new battery which I declined. After going back and forth they finally admitted to a human error which killed the battery. I was finally given my car back and then took it elsewhere to get the battery looked at and it was completely fine. It was a horrible experience and interaction that caused my wife to get upset and cry. I do not recommend this place.
Ryan Rad862 days agoFrom
Greg and the helpful staff took care of my car and had me back on the road in a matter of hours! I came in for wheel bearings and an alignment, my car had been making a loud noise from the wheel wells and the team at Firestone fixed the problem at a much cheaper price than Big O and other shops I was quoted at. I definitely recommend Firestone Complete Auto Care!
