Jean Lachat22 days agoFrom
We rented this company's property off of VRBO for May. We had 12 people in the property for a week. Right before we arrived, we found out that there was only one shower, and this was never mentioned in the property description. The other three bathrooms are half-baths, so we were stuck sharing a very tiny shower for a week with 12 people. Another totally dishonest part of the listing was that the property included a kitchen. This "kitchen was a room with a refrigerator. There was a tiny dishwasher (IKEA apartment-sized) and a tiny bar sink off to the side of the kitchen. The room had a microwave, a hot plate and a filthy toaster oven and that was it. It was completely inadequate for a party of our size, and we would not have chosen this property if these facts were revealed int he listing. In addition, the AC was broke when we arrived. It was 88 degrees in the house. The next day, the host told us he had someone look at it and it was fixed while we were out. It turned out that it was a housecleaner that came and looked at it, and said it was fine. So we returned to a boiling hot house. The host would not return our calls or text messages on the second day, until we contacted VRBO and they made him start answering. A repairmen was sent at 10:30PM, stayed till after midnight and then told us it was a big repair and it would have to wait till the next day. Finally, by the third night or our four night stay, we had AC. This host is negligent in his property description, full knowing people would not rent the location if he was honest about what it actually was like. He is lying and falsely representing what the renter is actually getting. Plus, he literally ignored us when there was a serious problem with the property. He has refused to give me any refund for this stay, and I believe I deserve a refund for what turned out to be a horrible stay for $2500.