Greenleaf Psychology Neuropsychology and Counseling

DO NOT GO HERE IF YOU NEED "URGENT" MENTAL HEALTH RESULTS. By "urgent" I mean within a few months or so. I am STILL waiting and it has been well over a year to get my final results. They don't return calls, they don't communicate well whatsoever. I went to inpatient to get my medications in line because it was taking so long to hear anything back from them and I hit a very bad spot. I highly recommend going elsewhere. They don't have any urgency and take on a higher case load than what they can handle. This is when you trust the star rates a place is given!

The woman who answered the phone the first time I called was wonderful. She had a young sounding voice, and was polite and patient while explaining to me that Molina doesn't typically approve services through them, and what I would need to do to contact them, what codes I would need to ensure they would approve. I left that call feeling more hopeful than I had in months, as I'd been struggling to find a place that could diagnose me and had been running up against so many walls I was thinking about killing myself to end the struggle of being trapped in a cycle, needing help but being unable to get it.

The second time I called, I got the older receptionist/insurance request worker, jo? Jan? Jen? I don't remember exactly. She was horrible. The second she found out what insurance I had she became mean, cruel, dismissive, and angry. I told her what my insurance had said about approving the codes and she practically called me a liar, I asked if she could call them to confirm, I had the ticket number to reference the previous call and she snapped no, I can have them call her. She mocked me for believing my insurance told the truth, because 'she'd never seen them approve it' so she didn't believe they'd told me that. She was just so mean. I don't know why she was so mean but I felt horrible afterward, hopeless and helpless, no options, might as well give up. What an idiot to think I could ever come to Greenleaf with my pathetic, shameful state insurance program. Don't worry, ma'am. I went to Frontier instead, with the rest of the poor people. I wouldn't dream of disgracing your fine establishment with my filth.

My son has been getting treatment from Greenleaf for almost a year now. It seems to be helping a lot and the staff are always super nice and let me know what’s going on as far as office hours, availability, his treatment plan, etc.