HNG Appliances

Re: Warranty Repair Service for Samsung Dishwasher by Vitaliy Velikiy.

Vitaliy did an excellent job today in the service he provided. He asked about the problem, did some testing, and proceeded with the dishwasher repair.

He informed us that the repair issue was a consequence of the dishwasher not being properly installed. Apparently, it is an installation problem unique to Samsung dishwashers.

To prevent the issue from happening again, I contacted the store where we purchased the dishwasher and requested a reinstall to correct the problem.

Vitaliy drew a diagram that indicated the correct installation for the dishwasher; offered a tip on how to make sure the water is drained from the dishwasher if a cycle is interrupted; and answered all of my questions.

Vitaliy was professional and kind--HNG should take great pride in how he represents the company.

We understand that the work/parts replaced today have a 90 day warranty. At this point in time, we do not plan to use the dishwasher until it is reinstalled correctly as per the arrangements I am making with the initial installers. After the reinstall, we will immediately test the dishwasher. While we expect it to work based on the testing, Vitaliy made sure we knew to contact HNG Appliances in the event it does not.

Thank you.

Vitaliy Velikiy notified us of his ETA 20 minutes before he arrived. He was very courteous & explained what he was was done to repair my ice maker. He even asked if I wanted to save the ice cubes in the tray so we would have ice today. It was repaired quickly & the area was cleaned up. Thank you.

Vitaliy velikiy came to repair our leaking washer. He arrived early, was friendly and polite, and was easily able to diagnose the problem. Unfortunately they had sent the wrong parts so he had to order them and will have to come back. He did put a rush on the parts so hopefully the return visit will be soon and we can do laundry again!