Wow! As a disabled Marine veteran, I’ve found that a hotel’s hospitality and staff impact my disability positively or negatively. With the pain and discomfort I endure daily my pain can double when the staff or agents are having a bad day and show it. Their attitude can literally make my disabilities unbearable and almost immediately. Not so at the Dena Hotel!! Ethan (selfie attached) makes my late check-in a breeze and as he accommodated our needs from our bags, room to parking! The manager on site and during 1/4/2024 was too gracious in her management decisions.

Ethan made our 3 day stay better than I could ever have anticipated. My hat comes off for Nathan. Yes, we will return. It was easily worth the money!!

Had the most amazing experience at Hotel Dena! The staff were AMAZING! The restaurant had some of the best food I’ve found in LA, as well as a great staff who looked after us every step of the way. Only a 1 minute walk to Old Town Pasadena!

Taylor, our server, was so kind and attentive! Great experience overall!