Rude and unprofessional dispatcher. I called on behalf of an elderly lady who did not have a phone. He heard me ask her for her name and said "We don't do third party calls." I mentioned that I would be waiting with her for the cab and he replied with a snide "Oh but you won't." Condescending and presumptuous. She was an older lady with a cane, I absolutely made sure she got in her cab safely. In retrospect, I understand the purpose of policy, they don't want to deal with possible flakes, but there are better ways to state these things. Something along the lines of "Due to unfortunate past experiences, our company has a strict policy..." so on and so forth. Old fashioned cabs are becoming obsolete. The remaining companies should put effort in delaying their eventual demise. Good customer service goes a long way.