To Whom It May Concern, I have concerns about expenses that I paid while living in the Lyle Apartments. 1) I paid $110 to get the refrigerator turned on the second or third day I lived in this apartment. This is not my responsibility and I should not have been charged. I assumed the refrigerator was broken and needed to be fixed because at the walk through it was fine. If I knew I would be charged, I would have found a way to fix it as I was making about $23,000 at that time and had no room to spare. 2) I was charged for half of a mold inspection that did find the living conditions in that apartment are comparable to living in a basement. In addition, the mold in the apartment is not ‘black mold’ but everyone is allergic to that mold (this information can be found in the reports). This was after the window frames were replaced. This was a verbal agreement via phone. In addition: 1) I did get a new toilet but I still continued to have to plunge it every time I had a bowel movement, or if my friends came to the house. I typically did not use the bathroom in the home for bowel movements because I did not want to have to deal with plunging or overflowing the toilet. I was told that because I only plunge it once a week, they would not fix it. In addition, I was told that because it was only my unit it was not an issue. WAC states that plumbing must work in an apartment to be legally rented. I was told that if a plumber came out and it was my fault, I would get the bill. I do not have kids and my dogs do not put toys in the toilet. If, there was a washcloth in the toilet, maxi pads, tampons, yes, maybe then it would be my fault but because of the potential threat of having to pay a local plumber that was horrible, I just continued to use public rest rooms, works and did not call in weekly to report the toilet. 2) The weeks before Christmas and Christmas 2016 I did not have a working toilet or shower as it was filled with poop water from the septic system. This stayed like this for a couple of days at least. This is absolutely not following WAC and I should have been offered a hotel before the night of Christmas Eve. When I was offered the hotel, I was told that I would have to pay for it so I stayed in the apartment with the tub filled with poop water up to the top. I was told that rent would be prorated for the days that I didn’t have a working shower or toilet by Sandy Dean but that never occurred. 3) Currently, today, have received 3 emails about how I did not turn the key into the office; however, the office should have a key and there’s an electric lock system on the door. After spending days moving, I left the key on the table and let them know via email that the key was on the table. This should be a non-issue. (I left the table and furniture for the two girls moving in who are currently homeless, living out of their cars on their fathers couch). JL Scot didn’t have keys to my previous lock and I had to pay for them and deliver them to JL Scot so they could get into the place. I really think that management needs to actually get training on the Washington State Landlord Tennant Act. In addition, get some people skills because it was very difficult dealing with staff.