If you're looking for quick turn parts--LOOK ELSEWHERE. KAD Models is unable to deliver.
Terrible experience twice. We paid for expedited lead times (10 day) and got parts about 3 weeks late, at which part they were obsolete and scrap due to the speed of our engineering development.
Brian tried to make it right, and gave us a $2K discount on our next order. We had a simple machined aluminum part, with no platings, and again asked for a 10-day lead. Parts were kicked off Aug 10th. We're at September 9th with no tracking number and no responses after ~8 attempts to reach them.
Strongly recommend against using this machine shop.
Bummed to write this review but never have had worse customer support from a company. I paid just under 500 for 4 small machined wood parts back in August and straight up never received them and have had ZERO explanation and no refund. I have no clue what happened to my job and no clue where things fell apart in communication. Things were great while quoting but then the delivery date came and went with no details or shipping info. I am copied on messages from employees trying to help resolve the issue but the owner, Brian, is not responding to any of them. I have stayed very professional in my correspondence, and ultimately just want the parts I paid for - confused how we ended up here.
I am now going to have to try and fight this with my credit card company as I'm not willing to walk away from 500 with no explanation. Recommend using a different vendor.
