Denisea month agoFrom
After reading all the BBB complaints, there are some definite concerns that I am having at this point. The sales person was very knowledgeable and efficient. The install group tried to say that there was something wrong with my roof and wanted me to sign off that if anything went wrong it was my responsibility which I refused to do because I had just purchased my home and my roof passed inspection. They agreed to continue with the work. The install went smoothly and then I had to wait for inspection. I took off multiple days from work, each time I was notified the morning of or the day before that the inspection wasn’t going to happen. I ended up having to give the garage code to the sales person for the final time when the inspection did happen and passed. There was just a slight problem with the Wi-Fi that needed to be fixed or so they said. For which they needed another appointment. The tech just showed up for the appointment without any of the equipment, which means it’s going to require yet another visit. I don’t know if they just have massive communication flaws or if once you’ve paid for everything it doesn’t matter. But they shouldn’t be allowed to collect full payment until the job is fully done.
Bill Dama month agoFrom
I had my solar system installed by KOTA recently. They checked off every single box: sales rep, installers and installation quality, price, responsiveness, warranties, product and equipment, customer service.. 10/10 for everything!!! I am very happy with everything from beginning to end. The sales rep, Lauren Bouskila, came to my door about a month ago. At first, I was very skeptical because my bill was pretty low. Lauren was able to show me the value of solar and still manage to bring my monthly payments to a price that is less than what I pay for electricity today, and I am getting 2x as much power as I use today, AND they installed a charger for my Tesla that arrived this week. Lauren explained every step of the process to me. She made it to where I didn't even have to lift a finger! Her knowledge of solar and everything she did to understand my needs and make sure my system was tailored exactly to the needs of my house gave me confidence every step of the way. She never came to my house empty handed, always had thoughtful and meaningful gifts with her. The price was also EXCELLENT. It was the best price of all bids I got. I have been impressed with Kota every step of the way. The technicians and installers were also a pleasure to work with. They did my whole installation in half a day and were very hardworking men. I would HIGHLY recommend KOTA Solar and the sales rep Lauren Bouskila to anyone considering solar for their home.
John Dalletta month agoFrom
We had a small existing solar system that didn't meet our needs, I was told by another company they couldn't help us due to our roof design. Then I called Rae at KOTA and he assured me they could make it happen. Within a few weeks we had all our questions answered and a great system designed. Rae was there for us the whole time and did a great job following up and letting us know what to expect at each step and in the end, KOTA was able to give us what the other company couldn’t and made it easy. We highly recommend Rae at KOTA.
