Matt Everitta month agoFrom
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Car was damaged during towing they said they’d fix it dropped my car off ask if they had a loaner for work was told wouldn’t need one it would take 2 days to get fixed then it moved to 4 days now a week still waiting for my car
Chad Yuna month agoFrom
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I wanted to give Judi (the support staff over the call) a huge thank you for providing an amazing customer service and being exceptionally personable. While I was on the call with her translating for the individual that was in need of the actual towing, she was able to offer putting me on the priority in queue so that I would be able to connect with her again fast once I called back. She was able to walk us through all of the details with the pricing and put us with her personal favorite driver as well who was also very polite (forgot her name but Judi will know!). She quoted the estimation of wait time as an hour to give the driver a safe time not to rush the existing job she was set up with and the driver ended up coming less than 30 minutes. She is definitely a well deserved keeper with the company.
Nadynne Sudermana month agoFrom
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They brought the old fashioned tow car up in the air truck . Didn't even ask me what I needed. I needed a flat bed or my car would have gotten screwed up. I made them go back and bring a flat bed. Finally, I got one. So it all finally worked out!