Jessica Gibson23 days agoFrom
Oof. What can I even say. Well I just left here. I'm unsure this is a place I will ever recommend. I was listening to the man on the phone with a (sounded like hopefully future) customer bad mouthing a local business. Was so frustrating to stand there and try to be helped (while I was the only one who had a mask on) and listen to this man just bash other people) I walked out and don't see myself going back.
Sara Wagoner23 days agoFrom
The sales people and the owner are so friendly and knowledgeable, they offer helpful recommendations; which has saved me (precious) time and money, on several occasions. In addition, they are locally owned and staff repairman, which should be an integral part of buying major appliances.
Amy Kauffman23 days agoFrom
My entire week was put on hold when I had a repair done by their one (and only) technician. I scheduled an appointment on Tuesday. My washer was not spinning and I guessed it was a coupler problem. The tech came out that day right on time and he replaced it and left without testing the unit. I called 30 minutes after the repair to done to ask them why it still wasn't spinning. The lady on the phone was very nice and said that I would be contacted soon by the tech who was out on another service call. I was called about an hour later saying that they would be there at 2. I waited until 7 on my only day off during a week where I worked 80 hours. I was unable to do anything else because I waited for a technician who never showed up or called. I called the next day and was told they could squeeze me in the afternoon. I called at 5 saying that they had not had time. I gave up for the day. I got a call 30 minutes after 5 and did not get to the phone in time, apparently they had one opening after 5. I called the next morning and made another appointment at 1 and made sure I had a break from work at that time for the technician. He was 30 minutes late and once again did not fix the issue. He said it was a problem with the tranny when the washer will spin, with a LOT of stuff in it periodically. He said because he could stop it with his hand it was a tranny issue. I was unimpressed by the customer service and the technical background of the serviceman. Do not go here. Howard hughes fixed my issue and now I have a spinning washer again.
