Went in for flat repair, said tire was defective so all tires had to be replaced, then 2, would not honor their warranty and stand behind defective tire. Horrible customer service, manager called police when I demanded my car back to go somewhere else, unbelievable. Just wanted less schwab to fix their defective tire, instead it was up sell hell I wasn't prepared for.
We overpay for Les Schwab tires to avoid problems, thousands spent at Les Schwab, no more.
Edit: thank you St John's Tire Shop! Mom and Pop stores still understand customers service, no police called. Fast, efficient, friendly and affordable.
Edit2: to owner reply. I rejected your offers, you didn't agree to mine, simple negotiations. I wanted my car returned as I had come in, to go to a different shop. However, a repair was started and stopped on the wheel so you guys refused to fix and install. That's about when the manager called the police from the phone that doesn't work, the 1st time.
Bottom line, don't steal customer cars and threaten a night in jail. Don't waste police resources, be more customer oriented.
Unfortunately, I do believe this is probably the worst of the Les Schwab stores in the Vancouver area. They've been consistently inconsistent with their estimates of both wait time and service time, multiple times had to return to fix what I just paid to have fixed, and now they just did half the services we requested be addressed when we made our appointment.
I truly wish this wasn't the case, especially due to the proximity of this store location to my home.
I've always liked Les Schwab as a company, so it looks like I'm going to be traveling a bit further for our services going forward.
