I want to start this review by saying I have been a Les Schwab fan since I was 21 and I am now 62. Love the company and product. During my stint on the East Coast, I ordered and shipped all my truck tires from Les, go Wild Country, great tire!
I have moved back to Idaho and love giving business to my home town of Rathdrum so when I got back, I started using the Rathdrum Les Schwab. It has never been great service but this last service has ended my use of this facility. I went in for a routine seasonal tire changeover and the first thing the service tech said was, ‘you need new tires’. There is still tread left on the three I got out of there with. We had to leave on the spare tire.
I won’t say anything I can’t prove but what is true, they let my wife drive out of their shop on a flat tire, which runed it and then wanted to sell me new tires, and, a break job. They also lost 2 custom stem covers, one last fall during the changeover and the other during this service. And when asked, the manager said ‘well, we don’t have it’. And the final issue, they didn’t stage the tires so that you can tell the pressure in the right tire. They are not in the right station to read correctly.
I will try the Hayden shop and see if it is better but if not, I will find a new organization to take my business to. Makes me sad . . . .
