Rick Minard23 days agoFrom
I came in on 1/31/23 with my mother. She was interested in buy some new dinning room chairs. Mark the salesman made the whole experience very unpleasant. When we came back on 2/3/23 to add 2 chairs to the order mark made it equally as difficult to have all 6 chairs delivered the same day. He said that wasn't possible. Anything's possible. Maybe mark has aged out of the Customer satisfaction business.
Jeff B23 days agoFrom
Purchased a sofa and warranty. What a BIG joke it has been over a year and the sofa is still not fixed. Macy's told me to deal with the warranty company they use and there is nothing they can do. Worst customer service ever. I will "NEVER" buy from Macy's again! Like I said this has been going on for over a year, still not resolved. Buyer beware, I would recommend you stay away from Macy's shop somewhere else!
Haley Nixon23 days agoFrom
We were lied to about the length of time it would take to ship our couch to us. We still have yet to receive it even though they told us 4-6 weeks. So when we called we were told it wouldn’t be here until DECEMBER. So now it’s month instead of weeks. Asked to talk to the guy that sold us the couch to get clarification and he never called us back. Extremely frustrated and disappointed. Seems to be no reliable furniture stores in town anymore.
