When I hired Mariners several years ago to provide termite service for my primary residence and a rental home, I was impressed by their attention to detail responsiveness and proactive nature. For the past several years I've had Mariner's under contract as the primary pest control service provider for my residence. Over the years, I've noticed a gradual decline in the quality of service and attentiveness provided by Mariners. My most recent experience included not removing droppings from areas that they treated, failing to inspect the crawl space at my residence, and completely missing a significant termite infestation in the garage. Anything that required the use of the ladder, a mirror or would get their clothes dirty was simply ignored.
Shawn, the Operations Manager for Mariners, came out and conducted a thorough and professional reassessment of my property. Within a week, his crew came out and did a fine job treating what Shawn had identified.
Five months later, I noticed termite droppings on my back porch. I called Mariners and scheduled an appointment for the following Saturday (Thanksgiving weekend). When they didn't show in the promised window, I called the office, but got no response. When I called the office Monday morning to discuss the issue with the owner or manager, I was told that they were out, but I would get a call back (not received as of Monday, close of business).