Primary Location
Amenities
Amenities
Gender-neutral restroom
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Planning
Appointment required
All around perfect service, excellent staffs! We are so glad we went with Masters Team Mortgage to refinance our home. They made the process very easy and their staffs were very responsive and extremely professional. We have recommended to our work associates to go to Masters Team Mortgage after our superior experience with them. We will definitely go back to them for future home purchases and refinance.
P.S. We were surprised that the owner Randy was very much involved in the process. He reached out to us several times from beginning to end to make sure we were taken care of and if we had any questions he could help answer.
We were very fortunate to work with Masters Team Mortgage and had an excellent experience. We do not say this lightly as we are very particular about who we choose to work with and spoke with 20+ top rated lenders and brokers in the Sacramento area. From our initial call with Rochelle to our final closing with Bridget and all the steps in between we felt very taken care of by the team with the highest level of customer service. We closed on time and were happy with the rates we received. We chose Masters Team for a few reasons: 1. Experience, reputation and exceptional customer service 2. Structure of the loan worked best for our situation and they offered competitive rates 3. Randy’s dedication despite him being the founder of a larger team- he called us back on Labor Day when we were in a pinch and needed to submit our offer asap over the holiday weekend. This is what sealed the deal and we are grateful for his commitment and dedication to his clients.
We always felt taken care of by the team and everyone made it a seamless process after we submitted our offer. From receiving all of our different scenarios to discussing the best way to structure our purchase, ordering the rush appraisal, going into underwriting, communicating with our realtor and escrow company to final closing, everything was done with care and integrity. After chatting with Randy and getting to know the team, we were impressed not just by the volume of loans closed or years of experience but by their care and attention to detail in every step of the process. We felt reassured knowing that they were always available if we needed them and that we were working with a team of dedicated professionals who would make this transaction as smooth and stress free as possible, putting their client needs first. We are grateful to have been able to work with Masters Team Mortgage and can highly recommend them. Thank you!
