I am writing this 2 star review with a heavy heart, however, reviews are supposed to be helpful to others. Reviews should also be helpful for businesses to understand their customers. A low rating is not a attack, but an opportunity for the business to elevate their customer experience.
We were very excited to try Neptune's! We looked at many yummy pictures other reviews had shared. We identified a few dishes we were very excited about. Usually when we travel for a dining experience we familiarize ourselves with directions, parking, and opening ours. All of which are available from Google Business.
After we drove 35 minutes to Neptunes we were at first pleased about ample parking but soon realized it was closed. To be more clear, it was open but you cannot eat there. Sort of a throwback to 2020. Kind of odd and totally unexpected.
It clearly states online Open on Saturday 8.30AM - 2.30PM including Dine In, Curbside pickup, Delivery.
We were excited, but left disappointed. We had a day planned that got delayed, which really hurts when you come prepared.
We did end up at Cafe Jolie, which is just around the corner from Neptunes, and had a good experience.
