Update for Aug 2023: I love this place! I come to town about once a year, and this is my go-to coffee and tea shop. (They use Revival Tea, if you're wondering). I don't know if it's new or if I just missed it last time, but their oatmeal is delightful, too. McKayla and Malik have both moved to the Kendell Yards location, but Morgan, the new manager, has made the transition unnoticeable. No notes, I look forward to coming back next year!
Nov 2022: So far, I have been here three days in a row, and I have had an enjoyable experience each time. McKayla and Malik (sorry if I misspelled those) are fantastic baristas, emphasizing both customer service and drink quality. I've had several shots of espresso, multiple cappuccinos, and many black coffees so far, and they've all been delicious. I also had one of their toffee cookies, and those should be illegal they're so good. If you're looking for something a little more filling, try one of the many flavors of locally made handpies they serve; you won't be disappointed.
The shop itself is very light, airy, and open, with lots of space both downstairs and up. The music is never too loud or noisome; I imagine this would be a great place to do some work on a laptop. They even have a conference room upstairs available to rent! If you're in the area, I would recommend stopping by and trying this place out.
Edit: To address the low rated review about their prices, I live out of state and pay about twice what this shop charges for every item, so I'm ecstatic about the prices here. Also, not to belabor the point, and do with this point what you will, but if every person that touched your coffee before it reached you was paid a fair and liveable wage, not including basic benefits like healthcare, coffee was be so expensive that only Jeff Bezos would be able to drink it. Good coffee is worth the price.