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Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
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Quick visit
I purchased a pair of roper boots about 6 weeks ago that the store owner promised he would ship to me (I live in Seattle). I called the store to check in after the initial 3 weeks had passed as I hadn't heard a peep about my order. The man on the phone seemed to have completely forgotten about the order, but he'd check in about it. Another week goes by and I call to check in and am greeted by a different employee who was equally uncaring and told me she didn't know anything about it and she would call me back (she refused to take my name or number saying she would use caller id)--she never did. I called back the next day and again talked to the owner and all I got was, "don't know what's taking so long." I call back a week later, another rude employee with no information. I've called them over and over just to see if there are any updates or information about my order and every time have been met with uncaring, disinterested customer service. They've not once, between 9/11-10/27 called me with any information to update me with my order. I just called again only to be told that they just can't seem to get the boots and that they would issue me a refund. I looked on the cash register receipt and it says I was charged 174 dollars, when I looked at my bank account, I was charged 184 dollars. I asked what the 10 dollar difference could have been and the employee said they didn't know. I'm sure the positive reviews are true and the selection of boots is immense but the absolutely horrendous customer service and horrid communication has me writing my first bad review. I will never recommend or shop there again.
