STAY AWAY!!!!!!
Absolutely horrific! I encourage anyone with mental health needs NOT to use this facility. My prescription is always wrong and you spend days between calling this awful place and they tell you it’s sent through to the pharmacy. You phone the pharmacy and they do not have the full script (if at all). I have spent a full day bouncing between both. Thank goodness for a wonderful and caring pharmacist who was putting requests through via the system as well as picking up the phone and chasing himself.
I also needed 2 letters from them confirming my disabilities. I was assured it would be done within 2 days. THREE weeks later after spending three full days calling this facility and speaking to with no exaggeration around 15 people still no letters. Finally they held the letters to ransom saying I needed to pay $xx if I wanted the letters released after I spoke to a staff member who said I would not be charged as it’s their error.
I finally got an emergency appointment with them at 8am explaining I was flying out of state and I needed my meds ASAP. They sent the script through to Hawaii saying it was all done I just had to pick up my meds when I landed. I go to pick them up and the chemist informs me I am unable to pick them up as they are controlled substances so I would have to visit a Hawaiian urgent care.
I called today to ask for my prescription to be resent to the pharmacist in CA they have been using for 6 months - they have no record of it.
I explained that they have very little care for his patients and the receptionist gentleman said he disagreed. said so it’s ok for your psychiatrists not know you can’t pick up in another state?
The arrogance, incompetence and blatant money grabbing facility that this is I just want to warn those of you who also rely on their medication to please with all my heart do not use this facility. The owner is part of a “boys club” with recovery center owners and the recovery world.
I’m beyond horrified, saddened and can’t comprehend this service as I have never experienced this in all my life living across the world.
Expect arrogance, incompetence, pushing you to your limits and making your mental health worse.
I never do reviews but I have to warn others so they do not go through what I have the last couple of months.
Nero Pacific - no need to respond I’ve had enough of you awful, arrogant, untrained people. Just send my prescription through to the address I had to give you again for my pharmacist of 10 years.
These 5 star reviews are clearly so fake it’s laughable. Try them and you will see my review is honest and the distress they have caused me inexcusable. Also beware going to Silver Lining Recovery as they force you to use this facility - owners connected.
Main location26024 Acero Mission Viejo California 92691 US(714) 545-5550Loading...
