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Main location825 SE Bishop Blvd #130 Pullman Washington 99163 US(208) 882-1700
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Wheelchair accessible entrance
Amenities
Restroom
I recently had my chemo port removed at Palouse Surgeons. My procedure was well explained, and took very little time. And I have only slight postoperative pain.
INCREDIBLY UNPROFESSIONAL. i traveled all the way from seattle to meet Dr. Stiller. at the consult both he and his assistant were warm and friendly. both i and my friend who travel with me liked them both very much. i was upfront that later in the process i would need a simple letter from the doctor to make this work. they agreed, saying they understood, and it would not be a problem. about a month later, via email, i requested the letter we'd discussed. his assistant, katie, gave me nothing but excuses. indeed, as warm and friendly as they were at the consult, they were as cold and mean spirited, after . 3 or 4 emails i sent were calm, and exceedingly gregarious, in an effort to solve the problem, (i was very interested in the surgery, mind you, and not looking to make anyone angry), the assistant's replies grew increasingly unprofessional and hostile, at one point she called me names.
just to reiterate: all this was because i requested a simple letter i had informed them about at my consult. one that would have taken his assistant less than 5 minutes to compose, and the surgeon 5 seconds to sign.
in spite of the assistant's hostility, i had hoped that talking directly to the surgeon himself, i might be able to resolve things. i sent an email calmly looking arrange a call to talk to the surgeon directly, at whatever time would work best for him, on or off hours.
the assistant replied by telling me i was being discharged as a patient.... FOR WANTING TO TALK TO MY SURGEON.
don't go here. it's not worth the time, effort or aggravation. if they are this unprofessional outside of the surgical room, one can only wonder how little professionalism they have inside it.
