A horrible experience.
I purchased two GE refrigerators this past year from Sarah at Pasadena Kitchens. She was helpful and knowledgable. The second refrigerator was ordered in August 2020 and because of no inventory, it was not installed until February 9, 2021. Both installations were professionally completed. After second installation I contacted Pasadena Kitchens and said the invoice did not have the installation date. She stated their invoice typically does not have an installation date. I said that if there was a warranty issue, the warranty should start on the date of the installation and not the date of the deposit. Her response was to have GE call them. (??) I asked for an e mail confirmation that the refrigerator was installed on February 8 with my name and address. I received a blank e mail. I called back a few days later and talked with the individual to send an email with the the model of the refrigerator, date of installation and my address. She sent the following e mail to me.
Your installation date on our schedule calendar is Monday Feb 8th 2021 10-12pm
Her e mail does not link the installation to my refrigerator to my house and I emailed again to say that that her email should state that the refrigerator with model and serial number, was installed in my house February 8, 2021.
NO ANSWER FROM PASADENA KITCHENS. I could wait till Sarah returns but in the meantime I remain dumbfounded that this simple request was refused by Pasadena Kitchens. How can one obtain warranty without a written installation date??? How hard is it for Pasadena Kitchens to provide this information after two phone conversations and multiple e mails. I am trying to describe how I feel with their response.
