These Folks are incredible at what they do. Sarah at the front desk negotiated on my behalf with my service warranty company to get them to over the amount I was owed on my vehicle. When they pushed back Sarah kept them accountable and worked hard to ensure that I was taken care of. Sarah explained everything about my car to as simply as possible, and was patient as she answered all of my questions. She truly is a professional. She even gave me all the paperwork needed to take my car directly to Audi for a recall.
Don took me into the shop to show me exactly what was wrong and where the leak was coming from. He explained that the problems with my car are very common and how they develop. He knew that my car had a common issue with the timing chain, and inspected t to find that indeed, my tensioner was all the way out. I was weeks or months from catastrophic engine failure before he took a look at my timing chain. He also was able to save me even more money on the valve body by getting rid of fluid build up in the wires. Don truly knew my engine and transmission inside out, and educated me on common issues with these engines. If you have a Volkswagen or Audi, and it has an FSI, TFSI OR TSI engine you gotta come here. They will take care of you and can save you tons of money. I'll be bringing all of my vehicles here from now on. They are voted #1 in the south sound for two years in a row now. That has to count for something!
Again. Than you thank you thank you to Don, Sarah, and the rest of the team here. Such wonderful professional human beings.
