The manager on duty, I think her name tag said Colleen is great. Unfortunately she did not have the same caliber of team members working with her. They were very busy and the staff was somewhat lethargic at best. They showed no sense of urgency at all, and there was a stack of orders sitting on the counter waiting. Colleen gave clear and precise instructions and all she got in return was blank stares and back talk. I could see no real system in place to expedite orders in the order they are placed. No monitors or even ticket holders so the orders could be bumped off as they are made or tickets hung up to be matched with the order as it is completed. Maybe I wasn't looking in the right place, but there were tickets on the counter and the floor and customers waiting for over an hour. In short Colleen handled a sad situation very well. The rest of the staff... Not so well. The food was good , but we didn't get the biscuits or the sauces we ordered. We were an online order, #71.
