Super thorough and great customer service. They did a great job addressing all of our issues and communicated the whole way through. The exterminators were very helpful and professional. Thanks for your service! Discovering that we had bedbugs was one of the worst experiences we have had in a long time. (I do recognize how lucky we are in other ways!) We were completely overwhelmed by having to prepare our entire apartment in a short amount of time while working full-time. The challenge, at the time, seemed insurmountable. HOWEVER, having constant and consistent access to the staff at this service was a HUGE benefit. They never got annoyed by our numerous and ongoing questions. They answered our calls and responded to our multiple emails AFTER HOURS. They were competent, patient, kind and supportive. I have never experienced this level of customer support and service. The exterminators were highly professional, communicative and efficient. As a customer, I was treated with dignity and respect. Thank you!