I can't say enough about the support provided. The bike is great and I feel it's a good value. There are a handful of companies selling kid-specific bikes that are great bikes and I honestly don't know if there is a huge difference between them outside of the cost and components. My twin boys have been on Wooms since they were 12 months, but the lead time and cost made me start my research process again. I decided on the Prevelo b/c of
Having purchased the bike and needing to rely on their support team, I am so happy I went with Prevelo. The service has been exceptional. One of my boys "tacoed his front rim" the second week the bikes were out of the box. He was ok, but the front wheel was not. Jim was outstanding. Quick response time, very helpful and we have a new wheel arriving this week.
I highly recommend Prevelo.