ak kayat16 days agoFrom
I have ordered team jerseys for a gift to a friend on 29th. They were very quick to charge me and send me an email. Today is the 6th and not received the jerseys or email or answers to phone calls and messages. Since I'm leaving on the 10th it's unfortunate I may not get them on time. Very poor customer service and follow up. Will give them to the end of the day before canceling the order and buying it from more reputable store who cares about their customers.
One of the reasons I choose them was they were a us based business with a phone number. I thought they'll be a good store to buy.
L Ellen16 days agoFrom
Luis, was very helpful taking my order over the phone; and even went to their warehouse to check on the sizing of a Jersey! I ordered 4 Jerseys...all were as advertised and very high quality (all 4 were made in Italy). Would Recommend very highly!
M B16 days agoFrom
This is the worst experience I have ever had with a retailer, even accounting for the days of catalog ordering over the phone. I place an order, hear nothing. Weeks later, I am told the items are backordered (information which was apparently known to the retailer but not provided on the website). Weeks later I am offered replacements, which aren't what I was looking for. I ask for a refund. More weeks pass and I am finally told the items will be shipped. The items are then shipped to the wrong address. In sum, they don't keep the goods they advertise in stock, don't ship properly, and don't respond to emails for weeks on end. I don't expect small shops to provide the same rapid response as a company like Amazon. But at minimum, it is unacceptable to just take money from people and then be totally unaccountable.
