Elizabeth Chavez-Veloriaa day agoFrom
My husband gets his haircut here. Beautiful store with amazing service. Scotty is a great barber. They have amazing products too, you can get a discount with haircut.
Brett Baxtera day agoFrom
Used their mail-in hemming aleration and was impressed with their turnaround time! After processing it took them 1 day to alter and ship back to me!
George I.a day agoFrom
Buyer beware. I wanted to like this company so much, truly, but my experience with them was not good. On 1/16 I ordered a pair of their flight trousers. I could have gotten a similar pant of the same quality elsewhere but I chose them because they claim to offer a free complimentary chain stitch. I went ahead and purchased the pants. The next day I reached out to them to specify the length I want via email.Their response 1/18: "Requesting a custom inseam would make the order final sale and not eligible for exchange or return. Since this appears to be your first order with us we would first like to ensure that the sizing and fit works for you so we would be sending your order out with our regular length inseam. This will give you the flexibility to size up or down if needed. Once you have ensured that the sizing works, we can definitely provide the free hemming service for you for this order as well as any future orders in the same fit." My response 1/18: "No, please send a 31.75 length. If you can't, I understand and I'll accept a refund. Thanks." Their reply 1/19: "Before we proceed with the hemming service, we do want to let you know that pretty often customers who order our size 28 trousers end up needing a size 29 or 30. So we can do the 31.75 inch inseam if you can confirm that you are ok with the trousers being final sale and not eligible for exchange or return, but we would highly recommend trying them on first so that you do not end up with a pair of pants that don't fit you. Given that, would you like us to proceed with the hem or would you like to try them on first? We can always do the hem later." I thought that things would be smooth sailing from there and I would get my pants in a reasonable time. Spoiler alert: that absolutely did not happen. 2/13 arrives and still no pants. I went ahead and sent an email about the status of my order. Their reply 2/15: "I'm not entirely sure on the time frame right now, I just know that your pants are currently in production. I'll try to get you an ETA by the end of this week, I just need to check with the production manager." At this point I was really frustrated with them since their webpage for this product says: "PLEASE NOTE: Sizes 28-29 and 40-46 are cut and sewn when ordered. Please allow extra time for production for these sizes." Emphasis on the "cut and sewn WHEN ORDERED" part. That was untrue. 2 more weeks go by and still no update or ETA. At this point I felt that they were taking advantage of me and had no intention on shipping my product any time soon. I reached out on 2/27 letting them know I would cancel my payment with PayPal. (Thank goodness for paying through PayPal!) That did the trick because they replied on 2/28: "I just checked and your pants are currently in production and they are being put to the front to go out to you by this week. As soon as your order is packed, we will send over an email with the tracking number! Please let me know if you have any questions in the meantime." Funny how that works. My reply 2/29: "If they're not in transit on Friday with tracking I'll escalate my claim with PayPal. At this point you've been dishonest and quite frankly I don't want any of your products." Their reply on 2/29: "We understand, they are packing up the pants right now, just got the hardware on. Thank you again for your patience, you will receive a tracking# in a bit." Guess they weren't about to risk having to give me my money back after giving me the runaround 6 weeks because guess what? I received a tracking # on 2/29! Finally they told the truth! (It's the small wins.) I received my pants today (3/2) and guess what - they fit like all of my other size 28 waist pants. The unit of measurement known as an inch remains constant across companies, go figure. Hope this saves someone from the same frustration that I had to endure.
