Riverview Abbey knows how to take care of its clients. Tim Proctor, their funeral director is one of the best human beings I've ever met. I had called several funeral homes to discuss our unique situation wherein my sister-in-law's sister passed away suddenly in Portland and our family wanted her remains to be flown to India. There isn't much help online available to guide you through this process. All the funeral homes that I called said it would take a minimum of 3-4 weeks for the remains to leave Portland. When asked if they would be able to work with us to try to make it happen sooner, everyone said that's not possible.
Not Tim Proctor of Riverview Abbey. While he said he was new to this process of sending remains overseas, he was committed to help us find a faster method. He was open to collaboration when it was necessary and in other areas, he pushed himself and his resources to the limit to make sure our tight timeline was met. He really jumped into helping us and through the process, it showed that he truly cared as if he were helping his own family member. I was touched by his prompt responses and attention to detail and he truly went above and beyond what i assume his regular role calls for.
Such a great place who takes care of its clients in their hardest times. I hope this place continues to do well and I know it will since it hires not only the most capable people but also kind-hearted and amazing human beings.
Thanks Tim & the Riverview Abbey team. Our family is truly thankful to you for all the help.