An extended family member raved about the great customer service he received at this store from Raj. So when it came time to replace my aging device, I thought I would give them a try before going to my usual Rogers Retail outlet. Raj was even better than I was told, and has now helped 4 of my family members through the process of upgrading or being brand new (and happy!) Rogers customers. He has gotten us better plans for the same price, or has saved us money on a feature. He is knowledgeable and explains things thoroughly. An excellent ambassador for the Rogers brand, I'm amazed each time with his amazing ability to go above and beyond for his customers. Overall, the staff at this store are very helpful and polite. I'm not sure what happened here years ago to get such bad reviews back then, but I suggest you check for yourself what a great store and staff it is today. :)
I went to the Hillside store to transfer my iPhone 8 (Bell) to iPhone 12 (refurbished - sent to me by Rogers). I was helped by Raj. Initially, he said it would cost $60 to activate my new phone and do the transfer. He said I could do it for free if I went online.
I am not very technologically savvy, but also didn't want to pay $60. I then asked if he had an Otter Box, screen cover and charger block for my new phone. He found a kit with the whole thing costing only $100 and then did the transfer for free. He was very kind and knowledgeable - and I was very grateful that it was so easy. The only thing was (despite what is stated on the Rogers website) they don't do phone trade-ins unless you buy the new phone at the store. This was confirmed by their mgr, although the Rogers website and two Rogers agents told me otherwise. This is no reflection on Raj (who was great) however, but more on Rogers.
