Sears Hometown Store

Appliance store

Unclaimed

(360) 681-3079

searshometownstores.com/home/wa/sequim/3919

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Primary Location

Main location232 Valley Center Pl Sequim Washington 98382 US(360) 681-3079

Amenities

Service options

DeliverySame-day delivery

Payments

ChecksDebit cards

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Customer Reviews

2.6

3 Reviews

becca whitea month ago

From

They know there isn’t much to choose from on the peninsula, and the customer service shows it. I purchased online knowing what I wanted. A week later a received an email that the dryer I ordered was not actually in stock in the store, it was. So I went in, purchased the one that “wasn’t in stock” off the showroom floor. When I asked about the original purchase being on sale I was told, “well, can’t go back in time, that’s the price today.” Should have gone to Home Depot!!

Edit: this review doesn’t include the headache of going thru a dispute with sears. I was charged for both dryers, so I disputed it. I actually got a message saying, “ I distinctly remember you picking this dryer up, so we really need to discuss this dispute.” So then I called, talked with a manager, was told I’d get a calL back. Never did, I called and left a message for a call back. Nothing!! Worst customer service.

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Janis Larsena month ago

From

So sad to be writing this negative review after having excellent experiences with this company in the past. We traveled two hours for a delivery that was supposed to happen at 11:00 am last Tuesday. We were told we'd get a call at 10 am to be updated on arrival of the delivery. We patiently waited and finally called at 11 am and were told the delivery team would be in touch. They never called us, so we called the store again and were told our delivery time would be between 3 and 4 pm. Are you kidding me?! They stole at least 4 hours of our lives and you can't put a price on that. We purchased 4 other appliances from this store in the past and NEVER had such an issue. We know we'll need at least two more appliances in the near future, but WILL NOT be buying them from this store. Shame on you Sear Hometown! Oh, and by the way -- they didn't show up until 4:30 pm.

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Chrisa month ago

From

The manager and employee both lack the people skills to do their jobs whether you talk to them on the phone or in person. I ordered a dryer online and had it delivered to Sequim. The phone conversation was very pleasant until the manager recognized that I bought the dryer online. He then proceeded to verbally abuse me about how I should have bought locally and not online. This manager was so abusive I hung up on him. We arrived at the store and this manager AND his employees were exactly the same ...abusive. So, If you intend to buying online and ship to the store or if you plan to go into the store you have been warned of the very poor customer service. Enter at your own risk

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