The property I was shown was very nice, and the staff was responsive enough. However, we wasted 800 miles of driving to view our top choice unit and spent $80 on an application, only to be informed after applying that they would not accept our dog — part chihuahua — because the owner was concerned that the breed barks too much. This policy was not explicit on the listing, which only stipulated that "non-violent" breeds were allowed. Had I known of the non-chihuahua policy ahead of time, I would likely not have inquired about the apartment in the first place. (Or I would have verified whether they would accept my dog before we got too far).
A letter from my current apartment manager about the dog's quiet profile — as well as photos demonstrating that the dog was a mix of several breeds — was not enough to change anyone's mind.
For the last year I lived in a four plex on Chevy Chase Dr right near Adams Square in Glendale and I loved it! I cannot say enough good things about the landlord Lily and the owners of the property. Lily is the only landlord I've ever had that is extremely quick to respond and she's always friendly and very helpful.
I had an issue with one of my A/C units pretty early into moving in and she was very proactive in having maintenance come look at it and replace it when it couldn't be repaired. She contacted me multiple times throughout the situation to update me on what the plan was.
I suffer from some fairly serious health issues also and she's even sent me a few emails just checking up on me to make sure I was okay because I live alone, that meant a lot to me as I’m in California by myself without a support system. She's the only landlord I've had that has treated me like a human being.
The neighborhood is adorable and the neighbors who have lived there for awhile are all very sweet. It’s my favorite of all the LA apartments I've had. I was super bummed I had to move but hope the next tenant loves it as much as I did! If you’re tired of renting from slumlords, Lily and the owners of Sierra are a much welcome change of pace :)