UPDATE: Shortly after posting this review I got contacted by Nick from Simmitri, he was courteous, apologized for the issue I had encountered, confirmed my eligibility for complimentary cleaning and offered few available times. I scheduled for the first available option, Simmitri guys called ahead when they were on the way to give me heads, showed up on-time, cleaned the panels without any issues. Nick demonstrated that Simmitri cares about their customers and are willing to stand by them and do what's right. Based on this experience I updated my review and rating.
-------------------------------------------------- Maybe I'm one of a few edge cases here, but I had really negative experience working with Simmitri. It started Ok during the sales. BTW Simmitri was not the least expensive option by any means. In fact they were closer to be the most expensive out of the several bids and quotes I had received. Sales guy promised me that I will pay more, but will get the install faster and all the work will be done by their own expert team - which he said was officially approved by the company as part of the transaction sign off. That's the end of good. Right away I got a terrible PM assigned to me, no status updates, misleading, confused...all my dates (which BTW were specified in the agreement) were missed, I had to personally reach out and coordinate with city planning to issue permit because Simmiti was not actively following up and were causing delays... once I had everything ready and they had scheduled an actual install date, no one had showed up (even though I sent emails and requested confirmation a week prior to the install date and was told all was Ok). I had to speak with the owner/CEO to get a new install who refuted that I had an install date set in the agreement - meaning he never even looked at it. I had to send him my copy and point to he date there... ti which he said "it should never been there, I need to talk to Sales to make sure it gets fixed"... anyways, as a result I had 3+ month delay from the date stated in the contract and missed the entire summer - which is peak months of generation last year and this had pushed my payback time on this investment by two years. The install crew that came in to do the installation was a 3rd party sub-contracted by Simmitri. BTW they were good and did a good job (I think as I'm not an expert, but the system works). After working with the leadership through numerous escalations I finally got the system installed. I was told that in additional to $500 credit for all of the issues I had, I would get few cleaning and maintenance credits, never happened. Called in earlier to get a cleaning scheduled and was told I don't have any complementary cleanings... I would not recommend them.
