Thank you so much to everyone in the office , very welcoming and they have an emotional support puppy who was the highlight of the whole experience! Shout out to Dr.Shouhed for explaining to me and guiding me through my process! Definitely going back soon ! Once again thank you to everyone in the office you guys are amazing and doing great ! 🫶🏼
In short, do NOT come here for general dentistry. I had a simple filling fall out TWICE in the same month, both installed by Dr. Shouhed.
First I’d like to start with the good: The staff was nice, they have a dog there, they offered champagne while I was waiting.
The bad: My first visit was a combined total of 4 HOURS for a checkup, cleaning, and fillings. Throughout the wait, I was repeatedly told that the dentist would be "just 15 more minutes" for hours on end.
Also, the x-ray machine is very uncomfortable and lengthy with many do over scans.
During the drilling for these new fillings he LEFT the room without saying a word. I waited for 15 min with holes in my mouth for the doctor to return. When he returned, the operation felt very rushed. After the insane waiting, I asked if it was a busy day and Dr Shouhed said this happens about every other day (which my multiple experiences confirm)! There is only one dentist on the premises it seems.
The UGLY: Less than a week after this visit one of my fillings fell out entirely. So I came in to have them fix it (big mistake). Despite specifically asking for a day where they were not busy, I was left WAITING 45 minutes without being seen! Only when I was about to leave did the staff inform me that the dentist was in emergency surgery for over 4 hours and wouldn’t be available that day. It would have been helpful to know this before I traveled and waited.
Then I regretfully went back a THIRD time to finally fix this simple filling. The replacement went smoothly and the dentist cautioned me to “floss gently” and I did. But the filling FELL OUT LATER THAT NIGHT when brushing my teeth. Since they had to drill a deeper hole this time it was very sensitive and painful.
I had to go to another dentist and pay hundreds of dollars out of pocket to get the filling properly fixed due to the incompetence of this practice. After getting this fixed elsewhere I have since had no issues.
TLDR: They can’t do a simple filling correctly, INSANELY SLOW, poor communication, SUBPAR dental work, and some light upselling for the cherry on top. However, the staff was pleasant.
Update 9/30/24: PREDATORY BUSINESS PRACTICES! Their office attempted to pay me to take down my review! They offered to cover the out-of-pocket cost to fix the filling at another dental practice, as well as my co-pays at their office. I have this offer in writing.
To clarify, I didn't even ask for a refund; Dr. Shouhed reached out to me after my review. He expressed concern about how my reviews were affecting him personally and his business. While I understand that reviews can have an impact, I believe it’s important for patients to share their honest experiences.
I maintained that I would not be taking down all of my reviews. After weeks of back-and-forth communication, I was informed that no refund would be issued, not even for the co-pay on the botched filling.
Beware if you choose to visit this office. They seem more concerned with protecting their reputation than with patient care.
