I purchased about 1500' of the RGB Flex Neon Strip Light. When it was first installed on one strip did not work at all. Went back and forth with them and eventually they sent me a new one. The following year to controller stopped working and after going back and forth with them eventually they sent me a new one. Now this summer, a couple of months past the warranty one of the other light strip stopped working and after going back and forth with them, they now want me to take the lights out (which I have to hire someone for) and then ship them back (which these lights are very heavy) so they can look at them. When I asked if it turns out that there is something wrong with the product, I was told the replacement would be at my expense so I have to wonder why I would go through the expense and trouble of having them removed and shipped back to them to only have to pay for the replacements. I am very disappointed with this company. Also, be careful. Website state 3 years warranty on most products, this is not one of them. I am very disappointed with this company. In response to the company's response, 7 months out of warranty, yes. Have only used the lights about a dozen times. Should have mentioned that above. So yes, the lights are great for the first dozen times they are used after that they don't work. At this price point I would expect that they would work for more than 12 times in a 31 month period.
