I started coming here for two reasons. Overall good reviews, but even better the prices on labor were always significantly better than other shops (should’ve known better about that). Now, I will no longer come here. Engine work they did fine. Changed my OFHG and exhaust work were done flawlessly. No problems there. Fast forward to getting my wheels and tires mounted there, absolute disaster. They install my wheel studs, spacers, and balance and mount my wheels and tires. Car was shaking starting at 35mph and up. I’m given the car back by the owner Rob saying it’s “all good”. You just test drove my car after getting things installed and its all good? I get in the same car and after 10 seconds can tell the wheel balancing is completely off. The whole car is shaking. Long story short no effort is given to diagnose the problem. If you install something on a customers car, you give it back to them in the same condition. If you think your install was correct then prove it isn’t the actual parts. Instead they find a crack in a control arm and out of laziness to diagnose the actual install of the wheels and tires the tech says its your control arms. So I buy those and have them change them and what do you know problem still there. So I take the wheels to Americas Tire and so far the rear drivers was completely off balance. They rebalanced and put the weights in completely different spots and the wheel shake is almost non existent now. I think that calls for a refund, as the job wasn’t done correctly. Also, they DO NOT road force balance. So if you want that they don’t have it.
What really set me off is when I was scheduled for alignment afterwards at 11am and my car wasn’t even taken to the alignment shop until 3:30p. The car was returned to me after 6pm. I wasted my entire day walking around there business (which has two actul car chairs on the floor for customers to wait. probably the worst waiting area i’ve ever been to) for something that should’ve taken two hours max. And they still never diagnosed my wheel shake yet they “looked at it”. No one ever apologized for the delay. No compensation was given. There wasn’t even an offer to come back at a later day because of the delay. What a big disappointment from this shop. You can do better Rob. As a business you should provide better customer service. There’s so many other shops people can go to. Never forget that.
Rob is the best mechanic I have ever seen in auto industry. He is very professional'honest'and super reasonable person. Rob will do everything to make you happy . The best auto repair business to take your vehicle to. Fantastic customer service delivered by every employees. I feel comfortable bringing my business here all the way from elk Grove northern California for a carbon deposit cleaning at a fraction of a price I would have paid to these big greedy BMW dealerships. It was a long drive but it was worth it. Really big shop with modern equipment . So go ahead do your self and your German car a favor and see Rob. He will do everything to make it comfortable for you. Thank you Rob 😊
Best mechanic ever. I’ve been taking my car to Rob since 2014 and he is very honest. Speedlogic is the only shop I trust with my car.
