Star Rentals

Primary Location

Main location1060 Industrial Way Longview Washington 98632 US(360) 575-9000

Amenities

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

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Customer Reviews

3.5

4 Reviews

Rebecca Lorena month ago

From

I went online early in the week to reserve my equipment. Spoke in detail to the contact that responded to my reservation request. He said just come in on Friday and pick it up after noon. So I said great that sounds great. Showed up Friday to get my equipment and he had amnesia until I pulled out the email with his words in front of him. So here I am without a trencher for a project that has to get down this weekend.

In the fall I ordered a roller from them and explained I had a big incline road to replace. They sent me a roller that could only do flat ground and I was stuck with the delivery fee on equipment that didn’t do the job I explained needed done.

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Morgan Moa month ago

From

Horrible experience! They have this nasty habit of not explaining what their expectations are for renting their equipment & then want to charge you exorbitant prices on the back-end when you drop off the equipment. I rented a chipper and when I picked it up NO ONE said a word about refilling the gas, nor was there an inspection of how much gas was in the chipper before I took it home. In fact, when I've rented there before, they told me not to worry about the gas bc it was included in the rental. Somehow, this time was different. Not only that, but when I checked the gas before operating it, there was only a half a tank of gas. Now, they want to charge me to FILL IT UP! Seems like a way for them to make some extra money. Why is it when companies fail to do their part it's still the customer who has to pay. I will NEVER rent from them again (there's still a lot of work to be done at my house) & I will be sure to spread the word to all my friends who asked me about this chipper to go elsewhere as well. Guess they really don't want the business that badly. Poor service all around z esp the manager who couldn't bother to own up to his sales staffs lack of service & knowledge.

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Silas Benza month ago

From

I've rented a lot of equipment over the last 20+ years and can confidently say this location is among the very best. Everyone was friendly, honest, and extremely helpful. One of the field techs was a little surly but was obviously an expert in his trade and did his best to help me work through the issue without losing his cool. I will definitely use this location again for any future projects in the vicinity. 5 stars!

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