Xela16 days agoFrom
It's kind of a shame that the only Starbucks in this particular area is so small and in a horrible geographical location.
The drive-thru is the worst part, this place was not designed with a drive-thru in mind so having one here results in a giant line every single morning. The other issue is that the place inside is in general very cramped and small, again creating huge lines and making it a very uncomfortable place to sit and enjoy your beverage and/or use your electronics.
Tania Tarango16 days agoFrom
I dropped my coffee getting in my car (complete sadness), refusing to start my day like that, I went back for another one and they didn't charge me! So sweet to do such a courtesy. Great customer service! (Crew on 9/17 in the morning).
Jenafer Ramirez16 days agoFrom
VERY disappointed in the decline in customer service at this location. It’s been getting worse, but today was bad! I made my order as usual, after waiting quite a few minutes for the lady doing the dishes to finally come to the counter, with chocolate covered hands. She never put my cup in order for the barista, but after seeing multiple other customers be served, even those after me, I realized she never corrected the problem. I brought it to the barista’s attention and was met with attitude, being told that she didn’t have a cup for my order. I explained that I oroit and paid for it, so it needed to be made. She just shrugged her shoulders and continued making everyone else’s drinks. I had to approach her again, when yet again I was met with attitude, being told, ok I’ll make it now. This is horrible customer service. The second I told her that she missed my order, she should’ve stopped the others that were after me and started making mine, rather than giving me attitude. To top it off, the lady that took my order said, I think someone took it, even though I had been standing there the whole time watching every drink come out. Why would someone have taken it if she didn’t even have it in line in the first place?? Nice taking responsibility for your initial mistake! Nothing was done to make the situation better either. She finally just plopped my drink on the counter and gave me the stink eye. Unbelievable.
