If you’re thinking of going solar, I would recommend SunLogix. I did and am happy with the result. My system is quite recent so I don’t know if it’s producing as much as it should, but time will tell and SunLogix provided an amount guarantee. My first experience was with Caitlyn Kelly, one of their Energy Consultants. She went over the details with me, including going through the contract they wanted me to sign. She was open to negotiating the few details I had questions about. The most important item we changed was the time of the final payment. Normally this is when construction is complete, BUT that doesn’t mean you can suddenly start producing electricity. You still need to get Permission To Operate (PTO) from the electric company. This involves inspections and steps by the company, the city, and the electric company. Each one of these can be slowed down, get lost in the shuffle, etc. And unless you stay on top of it, you don’t know what’s going on. Caitlyn and I initially negotiated changing my final payment from Construction Complete to PTO. This avoided what would have been my complete frustration at having fully paid for a system that did nothing for me for more than a month as I waited for PTO. The delay couldn’t be blamed on SunLogix, but I would have felt very annoyed anyway. Being able to negotiate several minor items up front, having time responsiveness to questions that came up, and feeling “they’re on my side” all made me happy that I chose SunLogix.
Even though IID is our utility company - Solar will defintely help with energy bills.
My biggest dissappointment was the lack of communication. During the sales process and up to signing the contract SunLogix was very communicative. However, after signing the contract it was harder to get someone to return my calls except when a payment was due and then they were on my doorstep same day. Everyone was friendly - they just didn't communicate.
I was in sales before I retired. When working with clients I always tried to under promise and over deliver. This is a practice that SunLogix may want to employ.
I was told when I signed paperwork in late October - early November, the system should be online early February. The solar system finally went live at the end of June.
The installation crew was professional and did a great job.
In the end, it seemed like I needed to prompt everyone to keep the ball rolling. If I hadn't done this - I feel the process to get the solar system online may have taken longer.
I look forward to seeing how after sale, after install and after going online what kind of customer service I will get from SunLogix/Enhance going forward.
